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  • PPFAS Mutual Fund :: About Us :: We are Hiring

    Job Postings

    Job Description:

    We are looking for a skilled Call Centre Manager who can lead our representatives to better performance and improve service quality. The call centre manager will assist in establishing the call centre objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call centre data, and focus on improving performance and processes in an effort to provide better support customers. You should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies and offerings. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.

    To be a successful Call Centre Manager, you should be focused on improving your team of representatives and call Centre practices. You should be observant and detail-oriented and possess an understanding of the business, the products and services, and the issues representatives are facing on the floor.

    Role & Responsibilities

    • The goal is to do everything possible to attain goals and achieve great results for our company.
    • Assisting team members in identifying trends and implementing it.
    • Develop objectives for the call centre’s day-to-day activities
    • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
    • Collect and analyze call-centre statistics (sales rates, costs, customer service metrics etc.)
    • Assume responsibility of budgeting and tracking expenses
    • Coach and provide training to personnel to maintain high customer service standards
    • Monitor and improve ordering, telephone handling and other procedures
    • Answering representative’s questions, guiding them through difficult calls or issues, diffusing irate customers, or handling issues that cannot be fielded by representatives
    • Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coaching workers regarding processes and practices, and explain expectations to employees.
    • Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
    • Evaluate performance with key metrics (accuracy, call-waiting time etc.)
    • Prepare reports for different departments or senior management
    • requirements and skills.
    • Taking on other tasks or projects as required by the management to support employees, other managers, and call centre operations.
    Qualification & Experience:
    • Graduate (B. Com / M. Com)
    • Certified Call Centre Manager (e.g., CCCM) or equivalent qualification is a plus.
    • Minimum 8+ years of relevant experience in a domestic call centre with team handling skills. (Candidates from the Mutual Fund Industry would be an ideal fit for this position)
    Skills & proficiencies:
    • Proven experience as Call Centre Manager or similar position
    • Knowledge of performance evaluation and customer service metrics
    • Solid understanding of reporting and budgeting procedures
    • Strong coaching and leadership skills, ability to motivate employees.
    • Decisiveness and attention to detail.
    • Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
    • Proficient in MS Office, CRM (Salesforce) and call centre equipment/software programs
    • Excellent organizational and leadership skills with a problem-solving ability
    • Establish quality and operational standards and manage them.
    • Communicate with cross functional teams, understand the business dynamics, and run the business function.
    • Problem-solving and conflict resolution skills
    • Outstanding communication and interpersonal skills
    • Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
    • Organizational and multitasking skills
    • Strong leadership skills
    CTC: As per Industry standards

    Job Location: Navi Mumbai

    Interested? Do send your c.v. to: [email protected]

    Job Description:

    We are looking to hire a positive, proactive IT project manager to oversee project teams and to ensure IT projects are completed on time. The IT project manager will direct and coordinate the utilization of resources across divisions of the project to reach targets. The IT project manager will ensure compliance with budget and other project requirements. You will document instructions for end-users and assist with the testing of the final product. You will communicate with stakeholders during all phases of the project and close it efficiently.

    To be successful in this role you should deliver an extensively recorded, tested, intact, and operative product within delivery time frames and budget. Ideal candidates will be analytical and have a positive demeanour.

    Role
    • Outlining, defining, and initiating the project.
    • Planning and developing the project idea
    • Implementing document control policies and documentation templates.
    • Maintaining a good working knowledge of assigned component projects.
    • Developing and leading the team
    • Establish a deadline and monitor the progress of the project
    • Identify and resolve issues that arise
    • Ensuring compliance with objectives, organizational policies, procedures, and standards.
    • Compiling project reports and informing management regarding problems.
    • Ensuring project complies with best practices, SOPs, PMO policies, and other policies.
    • Managing team resources
    • Performance evaluation of the project
    • Any other assignment that the management deems fit
    Qualification & Experience:
    • A bachelor's degree in IT, computer science, business management, or a related field.
    • 3+ years of experience in an IT Project Management role.
    • A Project Management Professional (PMP) certification is preferred
    Skills & proficiencies :
    • A solid understanding of business cases and risk management processes
    • Proven self-management and team-management skills
    • Ability to monitor and control project budgets
    • Capability to make decisions under pressure
    • Outstanding leadership, organizational and time management skills.
    • Outstanding verbal and written communication skills.
    • Strong people skills.
    CTC: As per market standards.

    Job Location: Mumbai

    Interested? Do send your c.v. to: [email protected]

    Job Description:

    • Seeking for an experienced developer to help in the design, development, and delivery of web apps, API, and our mobile app.
    • Working in a full-stack role for the SelfInvest web app and the Partners web app.
    • Building and maintaining API which is consumed by the SelfInvest Mobile app.
    • Integrate highly critical third-party APIs into both SelfInvest and Partners apps.
    • Work closely and collaborate with stakeholders to understand requirements, formulate plans and implement them yourself or with the help of junior developers.
    • Suggest UI/UX design ideas, relational database design, and system design when planning features.
    • Document features and follows agile processes for software development.
    • Test features thoroughly before deploying to production.
    • Participating in code reviews and mentoring junior developers.
    • Collaborate with other teams to generate reports as and when required.
    • Optionally contribute to Mobile app development.
    Qualification & Experience:
    • 5-6 years of experience.
    • Experience and proficiency in
      • PHP and Laravel
      • HTML
      • CSS
      • JavaScript and jQuery
      • MySQL
      • Git or other version control
    • Experience in building and maintaining APIs for mobile apps.
    • Experience in integrating third-party APIs.
    • Knowledge of REST, JSON
    • Ability to identify scope for improvements in products and take initiative and ownership of features.
    • Strong logical and analytical skills for debugging and fixing bugs.
    • Ability to read and understand code for legacy projects.
    • Knowledge of best practices for performance and security.
    • Strong communication skills and willingness to collaborate with stakeholders to understand requirements and formulate plans.
    • Ability to take features from concept to deployment while keeping in mind user experience, reliability, and scalability.
    • Able to come up with clean UI/UX design ideas, relational database design, and system design.
    • Self-driven and motivated, popularly known as “Manager of one” (Read this blog).
    • Comfortable in communicating clearly during meetings or in written format.
    Additional skillset:
    • Domain knowledge of Mutual Funds transactions and folios
    • Experience working with Payment Gateways
    • Knowledge of AWS or equivalent cloud provider
    • Knowledge of DevOps, CI/CD
    • Knowledge of ReactJS, ReactNative, or Ionic
    Perks and Benefits
    CTC: As per market standards.

    Job Location: Mumbai

    Interested? Do send your c.v. to:
    [email protected]

    Job Description:

    • We are a mutual fund company where our investors invest via online various platforms. Two of the platforms are PPFAS Selfinvest and Partners Portal (Mobile and Web app), which are built in house.
    • We do receive technical as well as operational queries for the transactions that happen on the same.
    • The candidate needs to acknowledge these issues. Discuss with the manager or developer or vendors and try resolving in a timely manner. Eventually he/ she will be also a part of App testing, which will sometimes become essential to understand and answer the queries.
    • Training will be given to understand how the business and app works.
    • Well versed with Applications, Operating Systems, Browsers.
    Qualification & Experience:
    • Experience Required: 1+ years of experience / Freshers will also be preferred
    • Must have good communication skills
    • Any graduate
    Perks and Benefits
    CTC: As per market standards.

    Job Location: Preferably Mumbai

    Interested? Do send your c.v. to: [email protected]

    Job Description:

    We are seeking a dedicated software QA Tester. You will collaborate with other technical staff to create effective and reliable software updates and hotfixes to support our user base.

    • Create and design application and software testing processes
    • Monitor system and software functionality
    • Ensure offerings are entirely functional and provide quality assurance for software products
    • Automated testing and problem-solving of various tasks that work towards a development process
    • Advise best practices and optimizations throughout testing and bug-fixing processes
    • Collaborate with fellow software QA leads to develop test plans and new approaches for seeking out bugs and exploits in end-user-facing applications
    • Establish and implement rigorous reporting and automated monitoring systems
    • Implement feedback and changes whenever possible
    Technical Skills
    • Strong personnel management skills
    • Strong written and verbal communication skills working with software development teams
    • Analytical approach to troubleshooting
    • Time management skills and organizational skills
    • Attention to detail
    • Knowledge of PHP, JavaScript, Databases, React Native Framework, Web and Mobile Browsers and applications.
    • Familiarity with company-recommended QA rubrics and software development frameworks
    Qualification & Experience:
    • Experience Required: 2+ years of experience
    • Must have good communication skills
    Perks and Benefits
    CTC: As per market standards.

    Job Location: Preferably Mumbai

    Interested? Do send your c.v. to: [email protected]

    Job Description:

    • Design and implement user interface components for mobile applications using React ecosystem
    • Work as a part of a small team that includes other react native developers, designers, QA experts, and managers
    • Build app and UI components from prototypes and wireframes
    • Work with native modules as and when required
    • Use Native APIs for integrations with both platforms – Android and iOS
    • Write automated tests to ensure error-free code and performance
    • Improve front-end performance by eliminating performance bottlenecks
    • Create front-end modules with maximum code reusability and efficiency
    • Implement clean, smooth animations to provide an excellent user interface
    • Work with third-party dependencies and APIs
    Technical Skills
    • Significant experience working with React web and mobile along with tools like Flux, Flow, Redux, etc.
    • In-depth knowledge of JavaScript, CSS, HTML, functional programming, and front-end languages
    • Knowledge of React fundamentals such as Virtual DOM, component lifecycle, and component state
    • A complete understanding of the full mobile app development lifecycle right from prototyping
    • Knowledge of type checking, unit testing, typescript, prop types, and code debugging
    • Experience working with REST APIs, document request models, offline storage, and third-party libraries
    • Strong understanding of web technologies like JavaScript, HTML, and CSS
    • Knowledge of user interface design and responsive designs
    • Well-versed in a variety of React Native software and technologies
    Qualification & Experience:
    • Experience Required: 2+ years of experience
    • Must have good communication skills
    Perks and Benefits
    CTC: As per market standards.

    Job Location: Preferablly Mumbai

    Interested? Do send your c.v. to: [email protected]

    We need candidates with good knowledge of Mutual Funds, excellent skills in Sales (HNI Clients) & knowledge of Direct Sales. Candidates from the Mutual Fund /AMC companies, BFSI sector would be preferred.

    Job Description: We are looking for candidates who are well versed with the Financial Investment Market.
    Roles and Responsibilities

    • Ensuring proper servicing and after sales support to clients.
    • To increase business by deepening existing client relationships.
    • Build new clients and add market share.
    • Increase the market reach in and around the territory assigned.
    • Gather competitive information and assimilate the same for further analysis.
    • Co-owning the AUM and Revenue targets of the company
    • MIS reporting to management and gathering market intelligence.
    • Adherence to our Company norms and values, integrity, passion for prompt customer service.
    • Knowledge of the local language of the region is mandatory.
    Desired Candidate Profile:
    Experience Required: 3+ Years of relevant experience in the Mutual Fund Industry. Qualification:
    -Graduate/ MBA & should be NISM Certified.
    - Should have good communication skills
    - Knowledge of the local language is a MUST

    Experience Required: 2-3 Years.

    Perks and Benefits
    CTC: As per market standards.

    Interested? Do send your c.v. to: [email protected]

    Hiring Relationship Officers for Direct and Regular Sales channel at (Kolkata, Chennai, Hyderabad & Ahmedabad).

    We need candidates with good knowledge of Mutual Funds, excellent skills in Sales (HNI Clients) & knowledge of Distribution. Candidates from the Mutual Fund /AMC companies, BFSI sector would be preferred.

    Job Description: We are looking for candidates who are well versed with the Financial Investment Market.
    • Work experience of 2-3 years in the relevant field.
    • Ensuring proper servicing and after sales support to clients.
    • To increase business by deepening existing client relationships.
    • Build new clients and add market share.
    • Increase the market reach in and around the territory.
    • Gather competitive information and assimilate the same for further analysis.
    • Activate IFA's, Direct Clients and Banks and generating regular business from all these counters.
    • Generating sales from channels like Banks and IFA's etc.
    • Co-owning the AUM and Revenue targets of the company
    • MIS reporting to management and gathering market intelligence.
    • Adherence to our Company norms and values, integrity, passion for customer service.
    • Knowledge of the local language of the region is mandatory.
    Desired Competencies:
    • People Management skills.
    • Good communication skills to convey appropriately to stakeholders and the management.
    • Energy, passion and pride in your work.
    Qualification: Graduate/ MBA & NISM Certified.

    Experience Required: 2-3 Years.

    CTC: As per market standards.

    Interested? Do send your c.v. to: [email protected]

    "You cannot sow something today and reap tomorrow! A seed has to go through the various seasons before it turns into a fully grown tree. So is the case with Investing." - Parag Parikh

    Mutual Fund investments are subject to market risks, read all scheme related documents carefully.
    © PPFAS Asset Management Private Limited. All rights reserved.
    Sponsor: Parag Parikh Financial Advisory Services Limited. [CIN: U67190MH1992PLC068970], Trustee: PPFAS Trustee Company Private Limited. [CIN: U65100MH2011PTC221203], Investment Manager (AMC): PPFAS Asset Management Private Limited. [CIN: U65100MH2011PTC220623]