Job Summary

As Manager – IT Operations, you will be responsible for the administration, security, governance, and operational excellence of the organization's enterprise IT ecosystem, including Microsoft 365, Microsoft Entra ID, Intune, Active Directory, Enterprise applications, Network infrastructure, Backup platforms, and Compliance controls. The role requires an L2/L3-level technology professional capable of managing business-critical systems while ensuring availability, security, regulatory compliance, and operational resilience.

Key Responsibilities

Identity & Access Management

• Administer Microsoft 365, Entra ID, Active Directory, Exchange Online, and Intune.
• Manage user and asset lifecycle, access governance, privileged access management (PAM), MFA, Conditional Access, and Zero Trust controls.
• Conduct periodic access reviews, entitlement audits, and privilege validation exercises.

Enterprise Applications

• Administer and support CRM, HRMS, Attendance, Service Desk, and other business applications.
• Manage configurations, workflows, integrations, user permissions, upgrades, and application security.
• Ensure application availability, performance, and continuous improvement.

Information Security & Compliance

• Implement and manage Data Loss Prevention (DLP) controls and support DPDPA compliance requirements.
• Collaborate with Information Security teams on governance, risk mitigation, vulnerability remediation, audit readiness, VAPT closure, and incident response activities.
• Monitor compliance with organizational security standards and policies.

Network, Infrastructure & Business Continuity

• Oversee enterprise network operations including firewalls, routers, switches, VPNs, SD-WAN, wireless infrastructure, and internet connectivity.
• Manage backup, recovery, disaster recovery testing, business continuity planning, operational runbooks SOP, and recovery documentation.
• Support infrastructure modernization, cloud adoption, and operational resilience initiatives.

Governance & Vendor Management

• Maintain operational dashboards, MIS, compliance reports, service metrics, and management reviews.
• Ensure adherence to Incident, Change, Problem, and Access Management processes.
• Drive automation, process optimization, and operational governance initiatives.
• Manage relationships with OEMs, vendors, service providers, and implementation partners while supporting technology upgrades, renewals, and escalations.

Qualifications & Experience

• Bachelor’s Degree or higher in Information Technology, Computer Science, Engineering, Information Systems, or related discipline.
• 5–8 years of experience in IT Operations, Enterprise Systems Administration, Infrastructure Management, Application Administration, or Information Security Operations.
• Experience managing enterprise platforms in compliance-driven or regulated environments is preferred.

Mandatory Technical Skills

Microsoft 365 • Microsoft Entra ID • Intune • Active Directory • Exchange Online • IAM • Conditional Access • MFA • PAM • DLP • DPDPA Controls • Enterprise Application Administration • Windows Server Administration • Network Administration (Firewalls, Routers, Switches, VPNs, Wireless) • Backup & Recovery • IT Governance & Operational Controls • Reporting & MIS.

Preferred Skills & Certifications

Skills: Microsoft Purview, Microsoft Defender, SIEM Platforms, PowerShell Automation, API Integrations, AWS/Azure, ITIL Framework, ISO 27001, CRM Administration.

Certifications: Microsoft 365 Administrator Expert, Identity & Access Administrator, Security Administrator, Intune Administrator, ITIL Foundation/ITIL 4.

Core Competencies

Strong ownership, analytical and problem-solving skills, enterprise operations expertise, stakeholder and vendor management, documentation and reporting excellence, independent decision-making ability, accountability, integrity, and attention to detail.

Working Conditions

Participation in maintenance windows, audits, security incidents, disaster recovery exercises, and occasional travel to branch offices, datacentres, or vendor locations may be required.